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Pass Guaranteed ITIL-4-BRM - High-quality Test ITIL 4 Specialist: Business Relationship Management Valid
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Peoplecert ITIL-4-BRM Exam Syllabus Topics:
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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q29-Q34):
NEW QUESTION # 29
The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target capability level for organization should set for this practice?
Answer: D
Explanation:
Automating feedback collection and reporting indicates a move towards quantitatively managed, tool-supported processes, which corresponds to Capability Level 4.
NEW QUESTION # 30
An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).
What metric can BEST be used to assess whether this objective has been met?
Answer: A
Explanation:
Measuring the adoption of a common approach to BRM directly reflects whether the newly developed values and principles have been communicated and embraced across the organization by year's end.
NEW QUESTION # 31
Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience
Answer: A
Explanation:
Statement 2 is correct because BRM ensures that suppliers align with the organization's relationship management approach when interacting with consumers.
Statement 4 is correct because understanding supplier dependencies is vital for BRM to manage and influence the overall user experience.
NEW QUESTION # 32
An organization is performing a stakeholder analysis.
Which is an example of a stakeholder that should be monitored?
Answer: D
Explanation:
End users with neither control (power) nor interest fit the "monitor" category in stakeholder analysis, requiring minimal effort to track their status.
NEW QUESTION # 33
What is an output of the 'managing business relationship journeys' process?
Answer: D
Explanation:
An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.
NEW QUESTION # 34
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