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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic
Details

Topic 1

Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

Topic 2

Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

Topic 3

Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q26-Q31):

NEW QUESTION # 26
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides seamless connectivity to teams with the correct information at the right time.
B. It enables processing of accounting data.
C. It provides permanent transparent and personalized data related to maintenance plants.
D. It enables organizations to deliver personalized customer engagement data.
E. It provides permanent awareness of customer expectations.

Answer: A,D,E

NEW QUESTION # 27
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Improved customer satisfaction and retention
B. Lower customer acquisition costs
C. Optimize buying lifecycle
D. Innovate and stay ahead
E. Increased profitability

Answer: B,C,E

NEW QUESTION # 28
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Support end-to-end e-commerce processes
B. Customer credit scoring
C. Management of opportunities
D. Checkout and payment modules
E. Delivery of an e-commerce platform

Answer: A,D,E

NEW QUESTION # 29
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
B. It is a strategy to retain an existing installed base of solutions.
C. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
D. It is a strategy to keep existing solutions in the target system environment by prioritizing.

Answer: A

NEW QUESTION # 30
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Route sales orders
B. Generate product recommendations
C. Deliver personalized content
D. Create quotation versions

Answer: B,C

NEW QUESTION # 31
......

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Mark Gray Mark Gray

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